Dear Shaarey Zedek Family and Friends,
Please use this page as a resource for all things related to High Holy Days at CSZ. If you have any questions, please call the Synagogue Office at 248.357.5544.
The High Holy Days 5781 Guide was sent to your home in the mail, but click HERE to read a digital version.
Where’s my e-ticket?
E-mails were sent to Members in Good Standing and our Guests, which came to you from the e-mail address email@example.com, based on the information we have on file for you. If you haven’t received this message in your in-box, please check your Junk/Spam folder, or call 248.357.5544 for assistance.
I have my e-ticket. Now what?
Access to High Holy Days streaming services is one simple step: Click on the link for the service, enter your user name and password, and click “submit.” This e-ticket is only necessary for our main services for Rosh Hashanah, Kol Nidrei and Yom Kippur. Others are on Zoom. Please see the schedule below for times and links.
How do I know my e-ticket works?
Please don’t wait until Rosh Hashanah to test your user name and password. Click HERE to verify your access. Please note: Passwords are case-sensitive. Please save/bookmark that e-mail so you have it available for Rosh Hashanah, or print it and keep it with your Mahzor.
Where do we log in to the various services?
We have a complete schedule of services directly below, with links, and the latest, most updated schedule is available HERE. Services for Rosh Hashanah, Kol Nidre and Yom Kippur will be accessed through password-protected streaming, and others on Zoom. To log into Streaming, Click HERE. To log into Zoom, click HERE. To get a tutorial on how to use Zoom, call our Help Desk at 248.357.5544, or click HERE.
Help, I misplaced/deleted the e-mail with my e-ticket! What do I do?
We do have the ability to re-send your login and password if you’ve misplaced it. Call 248.357.5544, or e-mail firstname.lastname@example.org for assistance.
I’m still having trouble logging on. What do I do?
Call the Help Desk at 248.357.5544. We have people who will talk you through it.
Please note that the Help Desk will be available during the regular business day, as well as on the holidays:
• Kol Nidrei, September 27, 2020, 5:30 p.m. through the conclusion of services.
• Yom Kippur, September 28, 2020, 8:30 a.m. through the conclusion of services, and 5:30 p.m. through the conclusion of Minchah/N’ilah.
I have kids/family who are out of town who want access. Can I give them my password?
Sorry, no. Each password can only be used to log in to one device at a time. If you have college students or young adults ages 18-29, they can become CSZ Members for free, and receive their own passwords. Click HERE for the form. If you have guests and are requesting e-tickets, click HERE for that form. There is a $180 per family charge for non-member guests of CSZ Members, and a $350 charge for all other non-members.
We want to watch services on a larger screen than our tablet or laptop. Can we watch on our TV?
While that really isn’t our area of expertise, we have some suggestions HERE, or you can check the websites for the manufacturers of your specific equipment, or talk with specialists at retail or electronics shops about what you might need to do. Please make sure your devices are fully charged, plugged in, connected to WiFi and your login information is handy.
What about those who aren’t tech-savvy, or have no devices, or Internet access?
We hope you’ll step in to help parents, grandparents, neighbors and anyone you might know who does not work easily with technology. If you run into issues, our Help Desk will try to assist (see above for times). For those who do not have devices or Internet access, our Dial-in option allows anyone to access the audio of our services by phone. Thanks to our Babs and Herb Kaufman (z’l) “Listen-in” program, call 1.800.378.6135 and, when prompted for a log-in, press 27354986#.
I don’t have a Mahzor at home. Will you be sharing the text on the screen, as you do during Shabbat and Minyan?
No, we won’t be able to do that during these streaming services for Rosh Hashanah and Yom Kippur, so we recommend that you purchase a personal copy of the Mahzor Lev Shalem, HERE or at 248.357.5544.
Are there any in-person services or events?
Yes, we are cautiously and safely hosting a handful of experiences at the CSZ campus: for Rosh Hashanah – Poetry and Prose of the High Holy Days, The Prayground Live! Family Service, Traveling Tashlich, and for Yom Kippur – N’ilah Under the Stars, a family event on the William Saulson Pavilion, under the tent. Of course, health safety protocols are in place for all attendees, including mandatory mask use and appropriate distancing. Advance registration for each experience is required.
What do you have for children and families?
We are excited to welcome families with children ages 0-7 to The Prayground (streaming on demand), and The Prayground Live! Family Service, an in-person experience at CSZ, featuring Rabbi Yoni Dahlen, Caitlin Klaper and Ari Reis.
For children ages 8 and older, we have Shirat Haruach (streaming on demand), a musical service with a camp vibe, featuring Rick Recht, Shira Kline, Rabbi Josh Warshawsky and Rabbi Yoni Dahlen. See the schedule in the menu on the right, for the links for each day of Rosh Hashanah, as well as Yom Kippur.
Teens are invited to join Ari Reis for Teen Talks on Rosh Hashanah and Yom Kippur, on Zoom.
N’ilah Under the Stars is a participatory family event for all ages.
CONNECTING WITH CSZ:
Access to Services Audio via Telephone
If you know someone who does not have access to a device capable of reaching the Internet, they can still listen in to these services. Thanks to our Babs and Herb Kaufman (z’l) “Listen in” program, call 1.800.378.6135 and, when prompted for a log-in, press 27354986#.
Member Access to High Holy Days Services
Members in Good Standing have been sent e-mails containing User Name and Password information for reaching our High Holy Days streaming services. Test your access in advance of the holidays using the Access High Holy Days Services page to the right. If you have any questions or issues, please contact us at 248.357.5544.
SAFETY AND SECURITY AT IN-PERSON EVENTS:
As we prepare for the High Holy Days, the safety and security of you and your family is of the upmost importance. We continue to update our Health and Safety and physical security protocols, but we need your help. To make your experience as pleasant as possible:
Young Adults ages 18-30
Parents of children younger than 30: if your children will not be in your home for the holidays, they will need their own ticketing login and password information. Good news! Membership is complimentary until the age of 30. Fill out the form at https://www.shaareyzedek.org/join/membership-application/.
Guests of Members
Members wishing to purchase access to our services for their non-Member family and friends may do so at the link to the right, Members Requesting Access for their Guests.
Non-Members Wishing to Join CSZ for the Holidays
We welcome you to our CSZ family! from the sidebar, select Non-Member Access.
We wish you and your family a very Happy and Healthy New Year!